Privacy Policy

PRIVACY POLICY

Hand to Shoulder Wellness, PLLC
Last Updated: January 22, 2026

SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to information collected through our public website and non-clinical services. It does not apply to Protected Health Information (PHI) collected in connection with occupational therapy or telehealth services. All PHI is governed exclusively by our HIPAA Notice of Privacy Practices and related clinical documentation.

OUR COMMITMENT TO YOUR PRIVACY

Hand to Shoulder Wellness, PLLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use and safeguard it, and your rights when you visit handtoshoulderwellness.com and related digital properties (the “Site”).

By using the Site or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use the Site or Services. Questions may be directed to sarah@handtoshoulderwellness.com.

DEFINITIONS

  • Company / We / Us / Our: Hand to Shoulder Wellness, PLLC
  • Content: Written, visual, audio, or digital materials provided through the Site or Services
  • Personal Information: Information that identifies or can reasonably be linked to an individual (e.g., name, email, IP address)
  • Services: Non-clinical products, content, and offerings provided through the Site
  • Site: handtoshoulderwellness.com and associated pages
  • You / Your: Any individual who accesses or uses the Site or Services

INFORMATION WE COLLECT

Personal Information You Provide:
You may provide information such as your name, email address, phone number, or payment details when purchasing Services, subscribing to communications, or contacting us. We collect only what is necessary to deliver requested services, process payments, communicate with you, and improve our offerings.

Health Information:
If you become a client, health-related information is collected through HIPAA-compliant systems and governed solely by our HIPAA Notice of Privacy Practices.

Information Collected Automatically:
We may collect technical data such as IP address, device type, browser, pages visited, and usage patterns via cookies and analytics tools to improve Site performance. These tools do not collect PHI.

Third-Party Sources:
If you interact with us via social media, we may receive publicly available information consistent with your privacy settings on those platforms.

Payment Information:
Payments are processed securely by third-party processors. We do not store full payment card information.

COOKIES AND TRACKING TECHNOLOGIES

We use essential, analytics, and preference cookies to operate and improve the Site. Cookies do not collect PHI. You may disable cookies in your browser, though Site functionality may be limited.

CONTACT FORM NOTICE

Website contact forms are for general inquiries only. Do not submit PHI through the Site, email, or social media. Clinical information must be shared only through secure, HIPAA-compliant channels.

HOW WE USE YOUR INFORMATION

We use Personal Information to:

  • Deliver Services and process transactions
  • Communicate with you and respond to inquiries
  • Send newsletters or educational content (with consent)
  • Improve Site functionality and user experience
  • Prevent fraud and comply with legal obligations

WHEN WE COLLECT INFORMATION

We collect information when you browse the Site, make purchases, subscribe to communications, download resources, or contact us.

MARKETING COMMUNICATIONS

U.S. users may be added to our email list following a transaction or sign-up and may unsubscribe at any time. EU residents are added only with affirmative consent.

SHARING YOUR INFORMATION

We do not sell Personal Information. We may share information with:

  • Service providers (e.g., payment processing, email delivery, analytics)
  • Legal or regulatory authorities when required
  • Successor entities in the event of a business transfer
  • Third parties with your explicit consent

DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect Personal Information. However, no system is 100% secure.

DATA RETENTION

We retain Personal Information only as long as necessary for business or legal purposes. Clinical records are retained per Virginia law.

YOUR PRIVACY RIGHTS

Virginia Residents: Rights under the Virginia Consumer Data Protection Act include access, correction, deletion, portability, and opt-out of targeted advertising.
EU Residents: GDPR rights include access, correction, deletion, restriction, and withdrawal of consent.
California Residents: Rights under applicable California privacy laws.

Requests may be submitted to sarah@handtoshoulderwellness.com.

THIRD-PARTY LINKS

The Site may link to third-party websites. We are not responsible for their privacy practices.

Social Media Platforms: We maintain business pages on social media platforms such as LinkedIn, Facebook, and Instagram. If you interact with us through these platforms (including comments, messages, likes, or shares), your information is governed by the privacy policies of those platforms, not this Privacy Policy. We do not control how those platforms collect or use your data.

CHILDREN’S PRIVACY

The Site is not intended for children under 13. We do not knowingly collect information from children under 13.

DO NOT TRACK

We do not currently respond to Do-Not-Track browser signals.

EMAIL COMPLIANCE

We comply with the CAN-SPAM Act and honor opt-out requests promptly. Transactional emails may still be sent as necessary.

DATA BREACH NOTIFICATION

If a data breach occurs, affected users will be notified in accordance with applicable law.

INTERNATIONAL DATA TRANSFERS

Information may be processed in the United States. By using the Site, you consent to this transfer.

CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Changes are effective upon posting with an updated “Last Updated” date.

CONTACT INFORMATION

Hand to Shoulder Wellness, PLLC
Phone: 804-223-0984
Fax: 804-223-0934
Email: sarah@handtoshoulderwellness.com
Website: www.handtoshoulderwellness.com

For HIPAA-related questions, please refer to our Notice of Privacy Practices.