Terms of Service
TERMS OF SERVICE
Hand to Shoulder Wellness, PLLC
Effective Date: 1/22/26
PLEASE READ CAREFULLY
These Terms of Service (“Terms”) govern your use of the websites operated by Hand to Shoulder Wellness, PLLC, including handtoshoulderwellness.com (the “Site”), and any services, products, educational materials, or content we offer (collectively, the “Services”).
By accessing or using the Site or Services, you agree to these Terms. If you do not agree, do not use the Site or Services.
IMPORTANT NOTICES
Age Requirement
You must be at least 18 years old to use the Site or purchase Services.
Mediation Agreement
These Terms include a mediation requirement in Section 18. Most disputes must be addressed through good-faith mediation before litigation.
Professional Relationship
Some Services are strictly educational. Unless you are receiving direct clinical occupational therapy services from us, no therapist–patient relationship is created, and no individualized medical advice is provided.
Always consult your healthcare provider before beginning or modifying any exercise, wellness, or treatment program.
1. DEFINITIONS
“Company,” “We,” “Us,” or “Our”
Hand to Shoulder Wellness, PLLC
“Site”
handtoshoulderwellness.com and all related digital properties
“Services”
All offerings provided through the Site, including clinical services, Educational Digital Content, and general informational materials
“Clinical Occupational Therapy Services”
Direct patient care delivered in person or via HIPAA-compliant telehealth platforms, governed by HIPAA and Virginia licensing regulations
“Educational Digital Content”
Self-guided educational materials, including videos, exercises, templates, and digital downloads, provided for general educational and informational purposes only and not governed by HIPAA
“General Site Content”
Blog posts, newsletters, articles, and social media content provided for general educational purposes only
“Content”
All text, graphics, videos, audio, downloads, and materials provided through the Site or Services
“You” / “Your”
Any individual who accesses or uses the Site or Services
2. ACCEPTANCE OF TERMS
By using the Site or Services, you agree to these Terms, our Privacy Policy, and our HIPAA Notice of Privacy Practices (when applicable).
3. MODIFICATIONS
We may update these Terms at any time. Continued use after changes constitutes acceptance.
4. PERMITTED USE
You agree not to misuse the Site or Services, violate laws, infringe intellectual property, share access credentials, distribute Content, or attempt unauthorized access.
5. SCOPE OF SERVICES AND DISCLAIMERS
A. Clinical Occupational Therapy Services
Clinical services establish a formal therapist–patient relationship and are governed by HIPAA, Virginia law, and separate clinical consent documents.
Telehealth & Documentation Platforms
We use HIPAA-compliant platforms for telehealth and documentation, which may include Google Workspace or other compliant technologies as needed.
Protected Health Information (PHI)
PHI must be submitted only through secure, HIPAA-compliant channels. PHI sent via email, text, social media, or standard website forms will not be incorporated into clinical records.
B. Educational Digital Content
Educational Digital Content is provided for general educational and informational purposes only. It does not constitute medical advice, does not create a therapist–patient relationship, and is not governed by HIPAA.
Educational Digital Content is delivered through third-party digital hosting platforms. We are not responsible for platform outages, access interruptions, or user device compatibility.
Access is provided for as long as the content remains available on the hosting platform.
All Educational Digital Content is licensed for individual, personal use only. Sharing, redistributing, copying, screen-recording, or providing access to others is prohibited.
C. General Site Content
General Site Content is educational only and does not constitute medical advice.
6. MEDICAL EMERGENCIES AND SAFETY
Do not use the Site or Services for emergencies. Call 911 or local emergency services if needed.
Before beginning any exercise program, consult a qualified healthcare provider. Stop immediately if symptoms occur.
7. NO GUARANTEES
Results vary. No outcomes are guaranteed.
8. INTELLECTUAL PROPERTY
All Content is owned by Hand to Shoulder Wellness, PLLC or its licensors and protected by law.
You receive a limited, non-transferable license for personal use only. Unauthorized reproduction, sharing, or commercial use is prohibited.
9. ACCOUNT SECURITY
You are responsible for safeguarding your login credentials. Unauthorized use may result in suspension or termination.
10. CANCELLATION AND NO-SHOW POLICY
Appointments require at least 24 hours’ notice to cancel.
Cancellation and no-show fees are administrative fees and are not reimbursable by insurance.
Repeated cancellations may result in restricted scheduling or discharge.
11. PAYMENT TERMS
Payments are processed via Stripe or cash (in-person). Failed payments may result in suspended access.
12. REFUND POLICY
Educational Digital Content
All sales are final once access is granted, except for duplicate purchases or unresolved technical issues reported within 7 days.
Clinical Services
No refunds once services are rendered, except for billing errors.
13. THIRD-PARTY LINKS
We are not responsible for third-party sites or services.
14. USER-GENERATED CONTENT
By submitting content voluntarily, you grant us permission to use it for business purposes. PHI is never used for marketing without written authorization.
15. DISCLAIMERS
The Site and Services are provided “as is” without warranties.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by law, our aggregate liability shall not exceed the amount paid for the specific Service giving rise to the claim and shall never exceed the cost of one clinical session.
17. INDEMNIFICATION
You agree to indemnify and hold us harmless from claims arising from your misuse of the Site or Services.
18. DISPUTE RESOLUTION AND MEDIATION
Informal Resolution
Disputes must first be addressed in good faith by contacting us. We will attempt resolution within 30 days.
Mediation
If unresolved, disputes must proceed to mediation within 50 miles of Richmond, Virginia, before litigation.
Class actions are waived.
19. GOVERNING LAW
These Terms are governed by Virginia law.
20. TERMINATION
We may suspend or terminate access for violations or risk to the business.
21. MISCELLANEOUS
These Terms constitute the entire agreement, are severable, and survive termination where applicable.
22. CONTACT INFORMATION
Hand to Shoulder Wellness, PLLC
Phone: 804-223-0984
Fax: 804-223-0934
Email: sarah@handtoshoulderwellness.com
Website: handtoshoulderwellness.com
ACKNOWLEDGMENT
By using the Site or Services, you acknowledge and agree to these Terms.